FAQ

Got Questions? We’ve Got Answers.

Product & Ordering Details

Answers to your questions regarding product types, compatibility, stock availability, and how to place an order.

01. What kind of products do you carry?

We specialize in general aviation parts, pilot gear, and aircraft maintenance supplies. Our inventory includes items like oils, filters, headsets, tools, and other essentials commonly used by private pilots and aircraft owners.

02. Are you exclusively an online store?

Yes, National Aviation operates exclusively online. While our physical store front is closed to walk-in customers, our online store is open 24/7, making browsing, ordering, and tracking everything from general aviation parts to pilot gear easy.

03. How do I ensure the part or gear I'm ordering is compatible with my specific aircraft or needs?

We recommend reviewing the product descriptions carefully on our website, we strive to provide detailed information for each item. Additionally, our aviation experts are available to assist you. Feel free to reach out via live chat or email at sales@nationalav.aero for personalized guidance to ensure you get the right parts and gear for your aircraft.

04. How can I confirm if an item is currently in stock before I order?

All products displayed on our website's product pages show real-time availability. If an item is visible and available to purchase, it's in stock and ready for shipment.

05. Can I place an order by phone or email?

All orders must be placed through our online store at www.nationalav.aero. This ensures faster processing, accurate
inventory, and secure payment.

Shipping & Returns

Find information on shipping options, delivery times, costs, and our policies for returns and refunds.

01. What are your shipping options and rates?

We offer free shipping on all orders of $350 or more. For orders below that amount, shipping rates are calculated automatically at checkout based on your location and the selected shipping method. You'll see the total before completing your order.

02. Do you offer free shipping?

Yes, we provide free shipping on all orders of $350 or more.

03.  What if I need to return or exchange an item?

If you need to return or exchange an item, please review our detailed return policy. Returns and exchanges are accepted within 30 days for items that meet our eligibility criteria.

04. When will my order ship?

We process and ship orders on the same business day if placed during our working hours. You will be notified by email with a tracking number as soon as your order is on the way.

05.  Where do you ship?

National Aviation currently ships to addresses within the United States and Canada. We're proud to serve aviation enthusiasts in these regions with fast, reliable delivery right to your doorstep.

06. Do you offer international shipping?

For international orders, please contact our sales team at sales@nationalav.aero. They will provide detailed information on shipping options and policies to your location.